![]() This trend grew during the Covid-19 pandemic when so many businesses had to transfer business processes online.Įlsewhere, in November 2022, Tatra brought financial education into Slovakia’s secondary schools-using VR technology to entertain as well as educate. More foreign companies, too, have recently expressed interest in this new service, recognizing that biometrics offer a more trustworthy and secure way to identify potential clients remotely. In the process, it became expert in applying facial biometrics so in late 2022 it formally began offering its technical know-how to companies in its market area. In 2019, for instance, Tatra became the first institution in the region to enable fully remote client onboarding. Its innovations often have an impact beyond the strict confines of the bank. Recent projects range from provision of biometrics software as a service to other companies, to use of virtual reality (VR) to boost the financial literacy of schoolchildren, to carbon-footprint trackers. ![]() Slovakia’s Tatra banka seems to have innovation in its DNA. The bank also streamlined its ATM networks by using machine learning and operations research to automate cash supply management so that ATMs have the requisite cash available while minimizing trips to load the machines. The bank employs machine learning and data visualization to identify misuses of business applications and protect against data loss.ĭBS is improving internal operations with application programming interfaces (APIs) that automate manual processes and provide a seamless experience to help employees address customer requests more quickly. The bank made significant strides with fraud detection, using geolocation to see if the customer is physically in the same location as the point-of-sale terminal registering the transaction. AutoFIN, an industry first, uses various technologies to produce a customer’s financial analysis report within minutes. Also, the bank optimizes automated approval and servicing for credit cards and unsecured lending. ![]() Innovations for customers include digital applications for unsecured financial products and a digital onboarding journey that expedites processes and reduces resource waste. Customers across Asia are enthusiastically digital, and the bank focused this year, on a variety of innovations that introduce efficiencies to process customer requests and resolve issues faster, enhancing the customer journey through automation, fraud detection and paperless processes. Ecobank’s ambition is to be the preferred bank for SMEs and for regional, multinational and local corporates seeking to take advantage of the AfCFTA.Īn innovation stand-out, global honoree DBS also takes the regional award for Asia-Pacific. In support of business networking, the bank launched the Ecobank Single Market Hub, enabling importers and exporters to upload a profile, showcase their goods and services and find those they seek-connecting buyers and suppliers across Africa. To address concerns that the lack of information on the part of SMEs makes them ill-equipped to seize AfCFTA’s opportunities, Ecobank designed a series of webinars to address the three critical areas of interest to the bank’s business-owner clients: access to credit, markets and capabilities. In addition to Ellevate, the bank launched a series of webinars to further support small and midsize enterprises (SMEs) in understanding and seizing the opportunities offered by the African Continental Free Trade Area (AfCFTA) that came into effect in 2021, creating a single market for most goods and services across 54 countries. “Ecobank identified empowering women’s businesses as an important way to drive economic growth, development and gender equality,” Kourouma adds. ![]() The goal is to empower women entrepreneurs with leadership skills to enhance not only their businesses but also their communities. Recognizing that mere access to finance is not enough to empower women in the business sector, Ecobank’s program offers “a suite of banking, financial and nonfinancial solutions to nurture and support the growth and success of women’s businesses,” says Nvalaye Kourouma, chief digital officer at Ecobank Group. Those include its Ellevate Leadership Training Programme created in collaboration with the World Bank’s Global Business School Network. Ecobank is recognized this year largely for its initiatives promoting development and growth of the continent’s entrepreneurial class. ![]() Innovation isn’t always about technology. ![]()
0 Comments
Leave a Reply. |